At Follow the Smoke (https://www.followthesmoke.uk), your privacy is of utmost importance to us. We are committed to protecting your personal information and ensuring that we are transparent about how we collect, use, and safeguard your data. This Privacy Policy outlines the types of information we collect from our customers, how it is used, and the measures we take to protect your privacy.
1. Information We Collect
When you interact with Follow the Smoke, we may collect the following types of personal information:
- Contact Information: When you submit inquiries or place orders, we collect your name, email address, phone number, and any other information necessary to process your requests.
- Cookies: Our website uses cookies to enhance your experience. Cookies are small files stored on your device by your browser. They help us understand how you interact with our website, remember your preferences, and track your activity for analytics purposes.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and manage bookings, inquiries, and event orders.
- To communicate with you regarding your event, providing updates, and responding to your inquiries.
- To send promotional material and marketing communications (only if you have opted in).
- To improve our website and services through analytics.
- To comply with legal and regulatory requirements.
3. Cookies and Tracking Technologies
Follow the Smoke uses cookies and similar tracking technologies to analyze website traffic and improve user experience. By using our website, you agree to the use of cookies. You can control or disable cookies through your browser settings, though doing so may affect certain features of the website.
We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted) for tracking purposes, including:
- Website analytics via third-party tools (e.g., Google Analytics).
- Storing user preferences and authentication sessions.
4. Data Sharing and Security
We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers to fulfill your requests (such as hosting providers or payment processors). These third parties are obligated to protect your data and may only use it for the specific purposes defined by us.
We implement reasonable security measures to protect your personal information against unauthorized access, loss, or misuse. However, please be aware that no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.
5. Your Rights
You have the right to:
- Opt out of receiving marketing communications by following the unsubscribe link in emails or contacting us directly.
- Access, correct, or delete your personal information by submitting a request to hello@followthesmoke.uk.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date of the change.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Follow the Smoke
Email: hello@followthesmoke.uk
Phone: [Insert Contact Number]
Terms and Conditions
Effective Date: [Insert Date]
Welcome to Follow the Smoke’s website (https://www.followthesmoke.uk). By accessing and using our website, services, and products, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.
1. General Use
By using our website, you agree to use it in accordance with all applicable laws and regulations. You must not misuse the website, disrupt its operation, or attempt to gain unauthorized access to its features or data.
2. Services and Bookings
Follow the Smoke offers catering services for events, including the preparation and delivery of food. Bookings must be made in advance, and the details of your event (such as date, location, and menu selections) must be confirmed in writing.
- Event Confirmation: Once we receive your inquiry, we will provide a written quote. Your booking is confirmed only after you have accepted the quote and made any required deposit (if applicable).
- Changes and Cancellations: Any changes to your event (e.g., guest count or menu selections) must be communicated in writing. Cancellations made less than [Insert Number] days before the event may incur a cancellation fee.
3. Payment Terms
Payments for services must be made in accordance with the agreed terms. We accept payment via [Insert Payment Methods, e.g., credit card, bank transfer]. Full payment is due by [Insert Payment Due Date] prior to your event.
- Late Payments: If payment is not received by the due date, we reserve the right to cancel your booking or impose late fees.
- Refunds: Refunds are subject to the cancellation policy and are at our discretion. Deposits may be non-refundable depending on the terms of your booking.
4. Limitation of Liability
Follow the Smoke is committed to delivering high-quality catering services; however, we are not liable for:
- Any indirect, incidental, or consequential damages that may arise from the use of our services or website.
- Any allergic reactions or health issues caused by the consumption of our food. We make efforts to accommodate dietary requests, but you must notify us of any specific allergies or restrictions.
5. Intellectual Property
All content on the Follow the Smoke website, including text, images, logos, and graphics, is the property of Follow the Smoke or its licensors. You may not reproduce, distribute, or use our content without prior written permission.
6. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience, and we do not control or endorse the content of these third-party sites. Follow the Smoke is not responsible for the privacy practices or terms of use of any linked sites.
7. Changes to These Terms
We may update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website or services constitutes acceptance of the updated terms.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].
9. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Follow the Smoke
Email: hello@followthesmoke.uk
By using our website and services, you agree to these Terms and Conditions.
